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Terms of Service

These terms cover using the Turn Loose app and website ("Turn Loose"), made by H Kat LLC ("we", "us"), and paying for a club plan. By using Turn Loose or paying for a plan, you agree to them. Our Privacy Policy explains what we store and who can see it.

Using Turn Loose

• Turn Loose is a planning aid for hound hunting clubs. It isn't affiliated with or endorsed by Garmin.
• Always confirm collar IDs on your own handheld before you cut dogs loose. Collar layouts, conflict checks and alerts can be wrong or late (for example with no signal), and you're responsible for your dogs and your hunt.
• Only enter track codes in the app, never control codes. Everyone in your club can see your club's list.
• You're responsible for following hunting laws, seasons, landowner rules and your club's rules.
• You must be at least 13 to use Turn Loose, and old enough to enter a binding agreement in your state to pay for a plan.

Clubs and admins

• A club is run by its admins. Admins decide who is in the club and what role they have, can change the club's settings and features, and can remove members, posts and comments.
• Keep your club's admin code private. Anyone with it can become an admin.
• The person who pays for a club's plan does so for the club. Moving admin rights to someone else doesn't move the payment card; change that on the plans page with "Manage this club's plan".

Club plans and payment

• Plans are yearly and renew automatically. Each plan has a member limit and, for some sizes, a collar limit, shown on the plans page. Prices are in US dollars and shown before you pay. Payments are handled by Stripe.
• Free trial: new clubs get a 14-day free trial. Your card is taken when you start, and the first yearly charge happens when the trial ends unless you cancel before then.
• Renewal: your plan renews each year on the same date, at the price in effect then, and your card is charged automatically. We'll email you before each renewal. If the price for your plan changes, we'll tell you at least 30 days before it applies to your renewal.
• Cancelling: you can cancel any time on the plans page ("Manage this club's plan"). Your club keeps its plan until the end of the year you've paid for, and isn't charged again.
• Refunds: yearly payments aren't refunded for the unused part of a year, except where the law requires it. If you were charged by mistake (for example, a duplicate charge, or a renewal you'd already cancelled), email us within 30 days and we'll refund it.
• Changing plans: moving to a bigger plan takes effect right away; Stripe charges the difference for the rest of the year. Moving to a smaller plan credits the difference toward future payments. During the free trial, changing plans ends the trial and starts the paid year.
• Founding clubs: the first clubs that sign up, while founding spots last, pay 50% of the regular price for as long as the club keeps its plan. If a club goes a whole year without a plan, the founding price ends and the regular price applies when it signs up again. Founding pricing can't be moved to another club.
• Clubs started before plans began are free until the date shown on their Club tab, then can continue at the founding price.
• If a plan ends (cancelled, or a payment fails and isn't fixed), the club keeps working normally for 30 days. After that it becomes view-only: everyone can still see everything, but nothing can be changed until the plan is renewed. We don't delete a club's records because a plan ended.

Message board and your content

• What you post (hunters, collars, kills, misses, posts, comments and photos) stays yours. You let us store it and show it to your club so the app works.
• Keep it respectful. No threats, harassment, hate, nudity, illegal activity, or anything you don't have the right to share.
• Anyone can report a post or comment to the club's admins, or block another person. Club admins can remove content and members. We can also remove content or block access to Turn Loose for anyone who breaks these rules, and we act on reports of objectionable content sent to us within 24 hours.

Things we can't promise

• We work to keep Turn Loose running and your club's records safe, but the app is provided "as is". It may sometimes be unavailable, have bugs, or lose data. Keep your own backup of anything important (☰ menu → Save backup).
• To the fullest extent the law allows, we aren't liable for indirect or consequential losses, including lost or injured dogs, missed hunts or lost data, and our total liability for any claim is limited to what your club paid us in the 12 months before the claim.

Apps from the App Store and Google Play

If you got Turn Loose from the Apple App Store or Google Play, their standard terms also apply. Apple and Google aren't responsible for Turn Loose or its support. Club plans are bought on our website, not through the app stores.

Ending

You can stop using Turn Loose any time and delete your data from the app (Club tab → Privacy → Delete my data). Admins can delete their club. We may suspend or end access for anyone who breaks these terms or misuses the service.

Changes

If we change these terms, we'll post the new version here with a new date. For changes that matter to paying clubs, we'll also email the address on the plan. Continuing to use Turn Loose after a change means you accept it.

Contact

Questions, cancellations or refund requests: [email protected]